Create inbox — Brigg developers

Access & visibility

Allow support.CreateInbox on your API key. Resource write permissions: core:Inbox.

Workspace access by default. Private member data requires approved member delegation through Brigg-Act-As; the key supplies permissions while private ownership and project boundaries remain enforced.

Set up authentication · Choose permissions

Request fields

Send a JSON object with the following fields. Required fields must be included; omit optional fields you do not need.

namestringRequired

Team inbox name, for example Customer support or Billing. Brigg derives its slug and forwarding address from this name.

At least 1 character. At most 80 characters.

Response

Returns 200 OK with a JSON body.

idstringRequired

Unique identifier. Use the value returned by a create or list operation.

slugstringRequired

Stable URL segment identifying this item.

namestringRequired

Display name.

forward_addressstring or nullRequired

The inbox's inbound address; null until the org holds a chat token.

Errors & retries

Set BRIGG_REQUEST_ID once for each logical action. The samples send it as Idempotency-Key. Reuse the same value and body on retries, including after a timeout; a missing response does not prove the action failed.

For rate limits, follow the server’s retry guidance and back off. See HTTP errors and safe retries and limits.

HTTP status	Code	What to do
400	`invalid_json`	Send a JSON object with Content-Type: application/json.
400	`invalid_input`	Check the request fields and types. Supply a stable Idempotency-Key containing 1–200 characters.
401	`invalid_key`	The workspace API key is missing, invalid or revoked.
403	`forbidden`	Check the key’s operation and resource grants. If Brigg-Act-As is supplied, the key must be authorized to delegate to that member.
404	`not_found`	The requested operation or resource is not available to this credential.
429	`rate_limited`	Wait for Retry-After before retrying. Reuse the original Idempotency-Key.

Next steps

Download OpenAPI · Versioning & retirement

JSON schemas

Use the complete schemas for validation or client generation.

Full request JSON schema

{
  "type": "object",
  "properties": {
    "name": {
      "type": "string",
      "minLength": 1,
      "maxLength": 80,
      "description": "Team inbox name, for example Customer support or Billing. Brigg derives its slug and forwarding address from this name."
    }
  },
  "required": [
    "name"
  ],
  "additionalProperties": false,
  "examples": [
    {
      "name": "Customer support"
    }
  ]
}

Full response JSON schema

{
  "type": "object",
  "properties": {
    "id": {
      "type": "string",
      "description": "Unique identifier. Use the value returned by a create or list operation."
    },
    "slug": {
      "type": "string",
      "description": "Stable URL segment identifying this item."
    },
    "name": {
      "type": "string",
      "description": "Display name."
    },
    "forward_address": {
      "type": [
        "string",
        "null"
      ],
      "description": "The inbox's inbound address; null until the org holds a chat token."
    }
  },
  "required": [
    "id",
    "slug",
    "name",
    "forward_address"
  ],
  "additionalProperties": false,
  "examples": [
    {
      "id": "e_example",
      "slug": "support",
      "name": "Customer support",
      "forward_address": "support@example.com"
    }
  ]
}

Try the request

Use your API key in a server environment.

Act as a memberRequires administrator-approved delegation.

Fictional values. Replace IDs and business details with values from your workspace.

Request

cURL

curl 'https://api.brigg.app/v1/operations/support.CreateInbox' \
  -H "Authorization: Bearer $BRIGG_API_KEY" \
  -H 'Content-Type: application/json' \
  -H "Idempotency-Key: $BRIGG_REQUEST_ID" \
  --data-raw '{
  "name": "Customer support"
}'

TypeScript

const requestId = process.env.BRIGG_REQUEST_ID;
if (!requestId) throw new Error("Set BRIGG_REQUEST_ID once per action and reuse it on retries.");

const response = await fetch("https://api.brigg.app/v1/operations/support.CreateInbox", {
  method: "POST",
  headers: {
    Authorization: `Bearer ${process.env.BRIGG_API_KEY}`,
    "Content-Type": "application/json",
    "Idempotency-Key": requestId, // Create once per action; reuse on retries.
  },
  body: JSON.stringify({
    "name": "Customer support"
  }),
});
const result = await response.json();
if (!response.ok) throw new Error(`${response.status}: ${result.error} — ${result.message}`);
console.log(result);

Python

import json
import os
from urllib.request import Request, urlopen
from urllib.error import HTTPError

request_id = os.environ["BRIGG_REQUEST_ID"]  # Reuse for retries of this action.
payload = {
  "name": "Customer support"
}
request = Request(
    "https://api.brigg.app/v1/operations/support.CreateInbox",
    data=json.dumps(payload).encode("utf-8"),
    headers={
        "Authorization": f"Bearer {os.environ['BRIGG_API_KEY']}",
        "Content-Type": "application/json",
        "Idempotency-Key": request_id,  # Create once per action; reuse on retries.
    },
    method="POST",
)
try:
    with urlopen(request) as response:
        print(json.load(response))
except HTTPError as error:
    print(error.code, json.load(error))
    raise

cURL

curl 'https://api.brigg.app/v1/operations/support.CreateInbox' \
  -H "Authorization: Bearer $BRIGG_API_KEY" \
  -H 'Content-Type: application/json' \
  -H "Brigg-Act-As: $BRIGG_ACT_AS" \
  -H "Idempotency-Key: $BRIGG_REQUEST_ID" \
  --data-raw '{
  "name": "Customer support"
}'

TypeScript

const actAs = process.env.BRIGG_ACT_AS;
if (!actAs) throw new Error("Set BRIGG_ACT_AS to an approved member account ID.");

const requestId = process.env.BRIGG_REQUEST_ID;
if (!requestId) throw new Error("Set BRIGG_REQUEST_ID once per action and reuse it on retries.");

const response = await fetch("https://api.brigg.app/v1/operations/support.CreateInbox", {
  method: "POST",
  headers: {
    Authorization: `Bearer ${process.env.BRIGG_API_KEY}`,
    "Content-Type": "application/json",
    "Brigg-Act-As": actAs,
    "Idempotency-Key": requestId, // Create once per action; reuse on retries.
  },
  body: JSON.stringify({
    "name": "Customer support"
  }),
});
const result = await response.json();
if (!response.ok) throw new Error(`${response.status}: ${result.error} — ${result.message}`);
console.log(result);

Python

import json
import os
from urllib.request import Request, urlopen
from urllib.error import HTTPError

request_id = os.environ["BRIGG_REQUEST_ID"]  # Reuse for retries of this action.
payload = {
  "name": "Customer support"
}
request = Request(
    "https://api.brigg.app/v1/operations/support.CreateInbox",
    data=json.dumps(payload).encode("utf-8"),
    headers={
        "Authorization": f"Bearer {os.environ['BRIGG_API_KEY']}",
        "Content-Type": "application/json",
        "Brigg-Act-As": os.environ["BRIGG_ACT_AS"],
        "Idempotency-Key": request_id,  # Create once per action; reuse on retries.
    },
    method="POST",
)
try:
    with urlopen(request) as response:
        print(json.load(response))
except HTTPError as error:
    print(error.code, json.load(error))
    raise

200 OK Response example

{
  "id": "e_example",
  "slug": "support",
  "name": "Customer support",
  "forward_address": "support@example.com"
}

Illustrative values, not a live response.